Shipping & Delivery
How long will it take to receive my order?
For our United States customers, the total estimated delivery time is between 6 and 15 business days. This includes 1-3 days for processing and 5-12 days in transit.
Do you offer free shipping?
Yes, we offer free standard shipping on all US orders, with no minimum purchase required. Express shipping is available for $5.00.
Where do you deliver?
We currently ship to addresses within the United States only.
Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a tracking number by email. Please also check your spam folder. You can also use our Track Your Order page.
Returns & Exchanges
What is your return policy?
We offer a 30-day return guarantee. You have 30 days from receiving your item to request a refund, provided the item is unused and in its original condition.
Are returns free?
Yes. We cover the return shipping costs. Once your return is approved, we will provide you with a prepaid shipping label.
How do I start a return?
Please contact our team at support@northfashland.com before sending any items back. We will guide you through the process and provide the correct return address.
When will I get my refund?
Once your returned item has been received and inspected, refunds are processed within 10 business days to the original payment method. Your bank or payment provider may need a little longer to show it.
Can I exchange an item instead?
Yes. Just mention it in your return email and we will arrange it. Exchanges are subject to availability.
Orders & Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and Diners Club, as well as PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are SSL-encrypted and charged in US dollars (USD).
Can I change or cancel my order?
We process orders quickly, so please contact us within 2 hours of placing your order if you need to change or cancel it. After that your order will already be in processing. Email us at support@northfashland.com. If the order has already shipped, you can follow our return procedure.
I haven't received a confirmation email.
Please check your spam folder first. If it is not there, contact us at support@northfashland.com with your full name and email address and we will help you as soon as possible.
Contact Us
How can I contact customer service?
You can reach us by email at support@northfashland.com or by phone at +1 719-326-1247. Hours: Monday to Friday, 8:00 AM to 5:00 PM (Mountain Time). We aim to respond within 2 hours.