FAQ
Frequently asked questions (FAQ)
When will I receive my order?
Orders are processed within 1 to 3 business days (Monday to Friday). Please note that orders are not processed on weekends or holidays.
Once your order is processed, delivery takes 5 to 12 business days to your address.
What should I do if my order is delayed?
If your order has not arrived by the expected date, please contact us with your order number at support@northfashland.com or by a phone call at +1 719-326-1247. Please keep note that we only operate during business days from Monday to Friday starting 8:00AM to 5:00PM (MT).
Why is my tracking number not showing any information?
Tracking information will be available once the package is handled by the carrier. However, there may be a slight delay in updating tracking data. We recommend checking again after a few hours.
How can I exchange or return my order?
To return an item:
- Contact our customer service at support@northfashland.com or at +1 719-326-1247
- Please include your name, order number (found in the confirmation email), and the reason for the return.
- We will then provide you with the return address and instructions.
Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a tracking number by email.
Please also check your spam folder, as our emails sometimes end up there. Please note that the tracking link may take a short time to activate.
Are there shipping costs?
Free shipping for all orders in the US.
How much does a return cost?
Return shipping is at your expense. The price depends on the carrier you choose. Check the carrier's website for details.
How can I cancel or change an order?
To cancel or change an order, contact us as soon as possible at support@northfashland.com
Please note that after 2 hours your order may have been shipped and can no longer be changed.
How can I track my order?
You can track your order using the tracking number you received by email.
Enter the number on our tracking page to see the status of your delivery.
I haven't received my order confirmation. What do I do?
This can happen. If you have not received your confirmation email, please contact us at support@northfashland.com with your full name and email address. We will help you as soon as possible.
I am not satisfied with my parcel
Please visit our returns and refunds page to return your parcel.
If you cannot find your answer here, you can contact us at any time:
Contact:
Shop Name: NorthFashLand
Call us: +1 719-326-1247
Email: support@northfashland.com
Address: 1500 N Grant St, Denver, CO 80203, United States
Opening hours:
Monday - Friday: 8:00 AM to 5:00 PM (Mountain Time)
Saturday - Sunday: Closed