Frequently asked questions (FAQ)

Orders are processed within 1 to 3 business days (Monday to Friday). Please note that orders are not processed on weekends or holidays. Once your order is processed, delivery takes 5 to 12 business days to your address.

If your order has not arrived by the expected date, please contact us with your order number at support@northfashland.comor by a phone call at +1 719-326-1247. Please keep note that we only operate during business days from Monday to Friday starting 8:00AM to 5:00PM (MT).

Tracking information will be available once the package is handled by the carrier. However, there may be a slight delay in updating tracking data. We recommend checking again after a few hours.

You can track your order using the tracking number you received by email.
Enter the number on our tracking page to see the status of your delivery.

This can happen. If you have not received your confirmation email, please contact us at support@northfashland.com with your full name and email address. We will help you as soon as possible.

We offer free shipping as a standard option for all over the US. If you are in a hurry or want the parcel to be prioritized than feel free to chose the other options when they're available.

Return shipping is at your expense. The price depends on the carrier you choose. Check the carrier's website for details.

To cancel or change an order, contact us as soon as possible at support@northfashland.com

Please note that after 2 hours your order may have been shipped and can no longer be changed.

 

Please visit our returns and refunds page to return your parcel.